Support

On-site support (visit)

What we do (one visit = within one day)

• Installation and setup — We install and configure GRAPHY-Next with you, and check that it works in your environment, on site.
• Hands-on walkthrough — We show your lab or department how to use GRAPHY-Next.
• On-site troubleshooting — We investigate problems that only reproduce in your own environment, on the spot.

When to ask for a visit

• When you are setting up GRAPHY-Next for the first time (a new lab or department, or after replacing a computer)
• When new members join (a walkthrough for new students or staff)
• When email or screen sharing cannot find the cause of a problem
• When you want a plugin built under our feature-development service installed and configured

You can start with email or remote support (screen sharing). Ask for a visit when screen sharing is not enough.

Pricing

¥20,000 per visit plus actual travel costs (quoted separately; needs to be arranged in advance). Site support subscribers get the first visit in each contract period free: no visit fee, and no charge for actual travel costs up to ¥10,000 (tax included) per visit. From the second visit on, the visit fee is ¥16,000 (normally ¥20,000), plus actual travel costs. There is no cap on the number of visits; as a guide, about once every three months. To arrange one, please get in touch.

Lectures and talks

Lectures at universities and graduate schools, in-house talks at hospitals, and talks at volunteer-run study groups or research meetings are handled separately from on-site support, under the host’s own rules. We do not charge visit fees, travel costs or other expenses.